Frequently Asked Questions

Q1: I use computer at home and office and have a notebook as well. How many licenses do I need to purchase?

A1: If you are the only person who uses the program, one license is sufficient.

Q2: I created several users inside a database and assigned appropriate privileges to each. Why do I have to enter a password for accessing a database first and then log on as a user?

A2: Database master password, requested when the database is opened, is used to encrypt/decrypt data inside the database. That is, knowing the password allows anybody to easily decipher the data. That's why this password should not be too simple or easy to pick. This password is the only real protection for your data. The user password is used to delegate access privileges and is not a reliable protection on its own. If an experienced hacker knows the master password, he will be able to bypass any access privilege limits. VERY IMPORTANT! Only your most trusted employees should know the master password, regardless of what access privileges they've got.

Q3: How do I set up database access from several network computers?

A3: You need to go through the following steps:

   1. Create a network resource that will be used for storing databases.

   2. Install Password Manager XP on the network computers that need to have access to the database.

   3. Launch the program and select the "Tools" -> "Options" menu item on each computer.

   4. Go to the "Locations" tab and press "Addà" to add the network resource that is used to store shared databases.

Q4: Our department has a common password database, stored on the server. So if one employee accesses the database, all others can access it in the read-only mode. How can I fix this problem?

A4: For that you need to set the database to allow multiple individuals to be able to use the database simultaneously. To do that, access database properties and open "Parameters" tab. There, activate option called "Concurrent write access".

Q5: I don't want to install the program on each network computer. Is there a way to launch the program from a network resource so that all the users have the same program settings?

A5: Yes. You have to copy all files from the program folder to the network resource. Allow access to it for all necessary users. Now you can launch the program directly from there. To make the program settings on all computers the same, create a "blank" file called PwdManager.ini and copy it to the network resource.

Q6: What is being encrypted inside the database - passwords only or all data?

A6: All data inside the database is encrypted with the exception of the password expiration date. This lets the program notify users about expired passwords without having to enter a password to access the database first.

Q7: How is data being encrypted inside a database?

A7: First, the data is being compressed with the zip algorithm. Then the data is sequentially encrypted with every algorithm selected. A hash key is generated for each algorithm used, based on the database password.

Q8: How do I print out all passwords located inside a database?
 
A8: Simply select the "Database" -> "Print..." menu item and then select the "List of passwords" report in the window that appears.

Q9: The password/name/title field is being cut off during printing. How do I fix this problem?
 
A9: You need to create a new report template. Select all columns you'd like to be included in the report and set the width for each. To do this, select the "Database" -> "Print..." menu item and press the "Manage Reports..." button in the window that appears. Then create a new report template, enter page orientation settings and the list of all columns to be included. To change the title or the width of a column, press the " Properties..." button in the "Columns setup" window.

Q10: What browsers are supported by Password Manager XP?
 
A10: Internet Explorer 5.0+, Mozilla Firefox 1.0+, Mozilla 1.7+, Netscape Navigator 7.2+.